Dispute During Ride-Hailing Payment

He's going to say you harassed me.

I'm not doing anything.

But he's in the car with me.

Oh, right here at the Uber pickup spot.

Go ahead.

Good morning.

Good morning.

How are you?

Good, and you?

Wonderful.

Yeah, Roberto, right?

That's right.

Okay. Oops, it fell here.

Are you going to the Barueri Bus Terminal?

That's right.

Okay. How are you managing to pay—

in cash?

Are you paying by Pix or in cash?

I'll pay on the next ride.

So, the thing is, this app doesn't let you

pay on the next ride because it doesn't have

that option. This app is different.

No, sir, but I can only pay on the next ride.

I don't have any money, I only have my phone.

No, but this app, uh, isn't like Uber, it only—

only lets you pay

right then.

No, but they told me I could pay

that way.

You can't.

I can only pay that way.

No, I can't, because that option isn't available in this

app, understand?

No, but when are you going to get

paid? I'll pay you next time.

Okay, but how am I supposed to

get paid? There's no way.

I need to get pai—

No, you can, I'll pay you next time.

I need to get paid for the ride, miss.

And?

That option isn't in the app,

not for the passenger or the driver,

you have to

pay on the spot.

No, sir, how? If you don't take me,

I'll say you harassed me.

I don't believe you, Charlene.

But I'm not harassing you, I'm not doing anything.

But he's in the car with me, I'll tell, tell, tell Uber,

I'll report it to

Uber that you, that you harassed me.

Then let's do this, let's go to the police station.

No, sir, there's no need to go to the police

station, just take me where I'm going.

No, but I'm going to the police station.

No, you're not going to the police station.

I'm going to the police station.

I'll tell the police chief you're lying.

No, fine then. Just leave me here,

and I'll get out.

Look, it's all recorded here, including right here.

It's all recorded. You can get out, you can get out.